Apr 11, 2013


The Upside!


Throughout the last few weeks I have read article after article about how personal internet use at the workplace is a negative thing. In keeping order with nature, every negative must be counteracted with a positive. So I began to research how internet “misuse” could actual be an appropriate and positive activity at work.

As American’s it seems our workday never ends. The internet has only increased this feeling, in that we can now access our office and our work from home. So now employers may expect their employees to work in the evenings and even on the weekends. They can be expected to stay in more constant contact with clients through email and through their smart phones. Now, if the employer allows employees to access their emails, set personal appointments, pay bills, and ect… This will make them less resentful of their work cutting into their personal time. Those things they would have done on their own time are done and they can now be more productive and put more time into work.

When employees feel as if they are always working and don’t ever get a break it can be draining on them and make them less productive. Allowing employees to use the internet at work gives them the ability to take small breaks here and there, which can refresh them. That in turn can make them think more clearly and become more productive.

Both of these positives clearly show that a good balance between work and personal internet access can be beneficial for a business. Employers are still struggling with how to manage these two as they can be very difficult to monitor without cutting off to much personal access. Employers need to be aware of the positives as well as the negatives and try to set policies that will allow the most beneficial results for their firm.

Apr 7, 2013

Wasted Time at Work

Employers could save a lot of money if they could figure out how to cut down on time wasted at work.  Salary.com conducted a survey recently that concluded the #1 way that employees waste time at work is surfing the internet.  More specifically, the survey found that, on a daily basis, 64% of employees will access a website that does not pertain to their job.  Thus, taking time and money away from their work, their company. The article that I found on Forbes.com explains this survey and breaks it down even further:
  • 39% spend one hour or less per week
  •  29% spend 2 hours per week
  • 21% waste five hours per week
  • 3% said they waste 10 hours or more doing unrelated activities.

It also said that the survey on Salary.com mentioned which websites were the most visited by employees while they were at work.  Of the 64 percent of employees that visit non-work related websites the top three most popular sites are the following:
  • 41% Facebook
  • 37% LinkedIn
  • 25% Amazon

The article also explains that the age group that misused the internet the most at work were the younger employees that fell in the age range of 18 to 35 years.  This is not surprising to me at all.  I honestly feel like people in this age group are so attached to the internet that many of them feel like that can't go a full eight hour workday with out checking on their favorite social networking site.  The survey also asked the participants why they misused the internet in the workplace and these were the top five answers:
  1. Not feeling challenged at work.
  2. Work too many hours.
  3. The company doesn't give sufficient incentive to work harder.
  4. They are unsatisfied with their career.
  5. Just plain bored.
This survey is very helpful for employers who are trying to prevent their employees from misusing this internet while at work.  It helps the employer to understand why the employee is do so.  I think that it is important to address all of the five reason that the survey participants offered to explain their behavior.  I think that companies should have a balance of making sure their employees are staying challenged, mentally healthy, and given appropriate incentives (when necessary). This will not cut down on internet misuse in the workplace completely but I think these things should not be discounted.  After applying appropriate software and policies, these issues need to be addressed as well to help increase productivity.  



http://www.forbes.com/sites/cherylsnappconner/2012/07/17/employees-really-do-waste-time-at-work/

Apr 6, 2013

Is it ethical to monitor employee’s computer usage?







Every employer has the right to protect their interests.  One such way is to monitor computer usage.  There is an abundant amount of information that can be shared, manipulated and possibly destroyed over the computer.  

Employers are not just trying to control this information but are trying to control costs.  If they are able to monitor an employee’s activities they can see when an employee is or isn’t being productive.   For companies that do not have strict web restrictions there may be a lot of internet misuse or the potential for it.  By having the capabilities to monitor the daily activities it can reduce the chances that this will happen because employees do not want to face the consequences of what will happen if they get caught.

Many employees want to argue that their right to the 4th amendment is being violated when companies decide to monitor their usage on company owned
computers.  The 4th amendment guards against unwarranted searches and seizures.  In most cases however, courts will rule in favor of the employer.  The only way an employee would have a case on this would be if the company does not have a written policy stating that they have the right to monitor what you are doing on company owned computers during work hours.  However, most companies do, so this is a non-issue.

Apr 4, 2013

No Rotten Apples Allowed


"The lines between public and private, and personal and professional are blurred in online social networks. Respect your audience and your co-workers. This includes not only the obvious (no ethnic slurs, personal insults, obscenity, etc.) but also topics that may be considered offensive or inflammatory. In sum, use your best judgment." This is a statement from Apple Inc.’s policies. It makes a broad statement about their feelings on how employees should behave online.

Below are some examples of Apple’s policies relating to the internet.

Employees may run their own websites, but are not permitted to discuss Apple on that website.

• Blogs, wikis, social networks and other tools should not be used for communication among fellow employees. This regulation goes further in stating that differences shouldn't be aired online, co-workers should not be discussed without their permission, and any images relating to other staff members cannot be posted anywhere without their express permission.

• Staff are not permitted to post messages or commentary on any Mac or Apple related websites; whether they identify themselves as Apple employees or not.

• If you identify yourself as an Apple employee, you connect yourself with co-workers, products, and the global brand itself -- so conduct online needs to be consistent with Apple policies.

• Apple's full business conduct policy applies to employees and any who do business with Apple retrospectively. Apple retains the right to discipline (up to termination of employment), or cut ties of any that do not comply with these regulations.

• Apple also gives their employees a free .mac/.me address for non-work related emails.

Apple does a good job of specifying how employees should conduct themselves online. Companies should take note of Apple’s policies. They are up-to-date, protect the company, employees cannot claim ignorance and is tested in a courtroom.

Apple went to court after terminating an employee in the UK for making negative comments about their stores on Facebook. Take note of two important issues in this case. First, the employee was terminated after a friend of his on Facebook took a print out of the negative comment to an Apple store manager. Second, the employee that was terminated argued that his Facebook page should have privacy protection. Apple argued that their policies outlined this behavior as leading to possible termination. The court sided with Apple.